Facebook ad account disabled

Are you frustrated because your Facebook ad account has been disabled? 

You’re not alone! Many people have experienced this same issue, and it can be a major obstacle to reaching potential customers. 

So, here’s the probable causes and your potential solutions for this problem so that you can get your account back up and running.

What causes Facebook to disable your ads account?

The first step to recover your account is to find the reason for the account suspension in the first place. 

In most cases, there are two causes: either Facebook’s ad policies violation or your ads received too much negative feedback. There’s a remedy for both cases, so there is no reason to worry.

If you have posted something that violated Facebook’s ad policies, then you should go back and review your ads. It could be adding sensitive information without references. Or maybe there is a copyright issue on particular material that you used in the ads. 

In the second case, your ads may be receiving too much negative feedback. 

Facebook users you target with ads can share their feedback with the platform. They can choose to:

  • Hide the single ad.
  • Hide all posts from your Facebook page.
  • Unlike your Facebook page.
  • Report the ad content as spam.

When a Facebook user reports your ad for any of the issues listed above, it’s marked as negative feedback.

If one or two people report an ad, unlike your page, or hide your content, it’s not the end of the world. 

Now, when you’ve figured out the reason why your ad account is disabled, you may be able to connect with Facebook, to request for the retrieval. 

Here’s what to do–

Request a Review

1.In your Facebook Ads Manager, you’ll come across this alert: “Ad Account Disabled”.

2. Click on See Details. This will bring you to your Ad Account Policy Page, where you’ll find the status of your ad account.

3. Click on Request Review. It may ask you to verify your identity, so fill in your information. The review can take around 2-3 business days.  

If you think your account was disabled due to a violation of Facebook’s advertising policies and/or guidelines, let them know by filling out the form. 

After filling the form, you can check the Facebook Help Center regularly. Your disabled account may be assigned to a Facebook employee for review at any time. 

Contact to the Facebook Business Help Center

1.If you’ve waited long enough for a review, find that your ad account is still restricted, and haven’t heard back from Facebook yet, try reaching out to the Facebook Business Help Center. 

Make sure you’re in the Facebook Business Help Center and not just the Facebook Help Center. The business one offers chat support and pertains to advertisements on the platform.

2. Scroll down to find the Find answers or contact support section. 

3. To start a live chat with a Facebook representative, click on Get Started. 

4. You will be brought to a page where you can see the current cases you have submitted. Here, you will be able to follow up on any issues you’ve had with your account or create a new one. 

5. Pick the business manager that is restricted. 

6. Pick which issue you are experiencing by selecting My ad account was disabled. 

7. On the next page you are brought to, scroll down and click Start Chat. 

8. Here, you can chat with a Facebook representative. Remember to be kind and understanding. If the account was banned because of your actions, try apologizing and promising not to repeat your actions. 

Please Note: It is not in the support member’s power to reactivate your account. However, they CAN escalate your issues off to someone who can. They may even be able to add urgency to your ticket. 

9. Every business day, check your ad account to see if it’s still restricted. 

10. Every two business days, you can follow up on the case by checking it in the Facebook Business Help Center. You can even ask for an update in your conversation with the Facebook employee. 

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